If you want to stop your InVideo AI subscription, this guide will walk you through the exact steps, explain refunds and what happens after cancellation, and give simple tips so you don’t get surprised. I checked InVideo’s official help pages and terms, and I’ve included extra tips from user reports so you know what to expect.
Quick summary (TL;DR)
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Log in to InVideo on the web.
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Click your profile (top-right) → Subscription → Cancel. Confirm by choosing a reason and hitting Yes, cancel. Your paid plan stays active until the end of the current billing cycle. (help.invideo.io)
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Refunds are not automatic; they’re allowed only in limited cases (usually within 7 days and if no credits were used). Check terms and contact support if needed. (Invideo)
1. Where to start: web vs app
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Best place to cancel: the InVideo website (desktop/laptop browser). Their help center directs users to the Subscription page in the profile menu. If you bought through Apple App Store or Google Play, you must cancel via the respective store. (help.invideo.io)
2. Step-by-step cancellation (website)
Follow these steps exactly to cancel on the web:
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Open invideo.io and log in to your account.
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Click your profile icon in the top-right corner.
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Choose Subscription (or Subscriptions) from the dropdown.
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On the Subscription page, click Cancel.
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You may be asked to pick a reason or fill a short form — choose one and continue.
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Confirm by clicking Yes, cancel (or similar). You should see a confirmation onscreen.
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You keep paid benefits until the end of your current billing period; after that you’ll be downgraded to the free plan. (help.invideo.io)
Tip: Save a screenshot of the confirmation (date/time) in case you need proof later.
3. If you subscribed through Apple/Google
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Apple App Store: Cancel via your Apple subscriptions (Settings → your name → Subscriptions).
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Google Play Store: Cancel through Google Play subscriptions.
Invideo’s help pages remind users that in-app purchases must be managed via the app store that sold them. (help.invideo.io)
4. Refunds — what to expect
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InVideo’s terms say refunds are at the company’s sole discretion and there’s a stated 7-day window for requesting a refund after purchase or renewal — and typically refunds are possible only if no credits were used. If you bought through an app store, their refund rules apply. (Invideo)
Important: Several third-party user reports show that getting a refund can sometimes be slow or difficult, so keep records of purchases and communication. If the refund is critical, escalate politely: support ticket → email → public support channels (social media) if needed. (Autoposting.ai)
5. After cancellation — what changes
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You keep the paid plan features until your billing period ends. After that, your account becomes the free plan. Exports made while on paid plan usually remain downloadable (depending on the file), but new downloads may be limited on free accounts. Credits (video minutes, iStock credits) generally do not roll over. (Invideo)
6. Common problems and fixes
Problem: “I can’t find the Cancel button.”
Fix: Make sure you’re on the web version and logged into the correct account. Check the profile menu (top right) → Subscription. If you still can’t find it, contact InVideo support or use their live chat. (help.invideo.io)
Problem: “I cancelled but I was charged again.”
Fix: Confirm whether the charge came from InVideo or an app store. If it’s from InVideo, provide screenshots and the cancellation confirmation to support. If it’s an app store charge, request a refund from Apple/Google. Also check billing cycle dates. (Invideo)
Problem: “Support is slow / no refund.”
Fix: Keep polite, documented messages. If direct support doesn’t help, you can escalate via your bank (chargeback) or consumer protection channels — but try to resolve with InVideo first. Some users report mixed experiences with refunds so documentation helps. (Autoposting.ai)
7. What to write when you request a refund or dispute a charge
Use a short, clear message like this:
Subject: Refund request — [Your InVideo email] — [Invoice or order number]
Hi InVideo support,
I cancelled my subscription on [date]. My account email is [email]. I request a refund for the payment on [date of payment] because [reason — e.g., accidental renewal / unused credits]. I have not used paid credits since renewal. Please let me know if you need more info.
Thanks,
[Your name]
Attach screenshots: payment receipt, cancellation confirmation, and the subscriptions page showing cancellation.
8. Should you pause or downgrade instead?
Invideo sometimes offers a pause option (on Studio) or the ability to downgrade to a lower plan. If you think you’ll return soon, pausing or downgrading can be better than full cancellation. Check the subscription page for a “Pause subscription” option. (InVideo Help Studio)
9. Final checklist before cancelling
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Save any projects you want to keep offline.
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Export important videos while you still have the paid plan (if you need watermark-free exports).
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Note the billing cycle end date.
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Keep receipts and screenshots of cancellation/confirmation.
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If you used credits, expect refund denial per terms — mention unused credits if you want them considered. (Invideo)
10. Quick FAQ
Q: Can I cancel anytime?
A: Yes — but the plan remains active until the billing period ends. (help.invideo.io)
Q: Will my videos be deleted?
A: No — your projects remain, but some paid features (download without watermark, paid iStock assets) may be limited on the free plan. (Invideo)
Q: Do credits roll over?
A: No — InVideo states quotas and credits do not roll over into the next billing cycle. (Invideo)
Closing notes — stay calm and document everything
Cancelling InVideo AI is straightforward on the web — profile → subscription → cancel — but refunds and support responsiveness vary. Keep proof of cancellation, know the terms (7-day refund window and credit usage rules), and if needed, reach out to app store support for in-app purchases. If you want, I can also draft a refund request message for you tailored to your situation.