Groww Customer Care Number — How to Contact Groww Quickly and Safely

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Groww is a popular investment app in India for mutual funds, stocks, IPOs, and more. If you ever face a problem — like payment issues, KYC delays, login troubles, or withdrawal problems — you will want to reach their customer support quickly. Below I’ve analyzed official information and public resources and written a simple, clear guide on how to contact Groww, what numbers and emails are listed, when to use each channel, and tips to speed up resolution.

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Official phone numbers and emails (what I found)

  • Groww lists a primary customer care phone number: +91 91088 00000. (Groww)

  • The company’s help pages and PDF escalation matrix also show alternative support numbers such as +91 91088 00604 in certain documents. (cms-resources.groww.in)

  • For general support, Groww advises emailing support@groww.in. (Groww)

  • For grievance escalation and some specialised queries (like lending or credit partner issues), Groww lists additional contacts and phone lines (for example, numbers starting with 080-6824 for certain escalation contacts). (Groww)

These are the main channels the company itself uses for customer-facing support; always prefer the contact details on Groww’s official help pages or PDF matrix for the most accurate and updated info. (Groww)

Which channel should you use and when

  1. In-app Help / FAQ — Best first step
    Open the Groww app → Help/Support section and search the FAQs. Many common issues (KYC, UPI payments, withdrawals, order status) have step-by-step answers, which saves time. Use this first unless your issue is urgent. (Groww)

  2. Email (support@groww.in) — Good for non-urgent or complex issues
    Use email when you need to attach documents (screenshots, bank statements, transaction IDs) or explain a multi-step problem. Email creates a written trail which helps escalation.

  3. Phone number(s) — Use when urgent or when you need immediate human help
    Call +91 91088 00000 (or the alternate numbers listed in official documents). Keep your app, PAN, registered mobile, and transaction IDs ready before calling. (Groww)

  4. Grievance / escalation contacts — If normal support doesn’t resolve
    Groww’s grievance process and escalation matrix list dedicated contacts. If your issue is unresolved, use the grievance or escalation phone/email provided in the help pages or the PDF. This is important for formal complaints. (cms-resources.groww.in)

Practical steps to prepare before you contact support

  1. Collect the basics: registered mobile number, email, investor PAN, and the Groww account ID.

  2. Note the exact problem: error messages, time and date, transaction IDs, and the steps you took before the problem happened.

  3. Take screenshots: app error screens, bank UPI failure messages, or failed transaction pages. Attach these to emails or keep them ready when you call.

  4. Check the app version: an older app version may cause issues. Update the app if possible. (Groww)

How to write a good support email (template)

Subject: [Groww ID: youremail@example.com] Issue with withdrawal on DD/MM/YYYY — Transaction ID XXXXXX

Hello Groww Support Team,

My name is [Your Name], Groww registered email: [youremail@example.com], phone: [your number]. On [date/time] I attempted to [describe action: withdraw money/place order/KYC]. The transaction ID is [ID]. I saw the following error: “[copy exact error message]”. I have attached screenshots and bank statements.

Please help me with:

  1. Status of transaction ID [XXXXX]

  2. Next steps I should follow

  3. Estimated resolution or any additional documents required

Thank you,
[Your Name]
[Attach screenshots]

A clear subject line and including your groww registered details helps support pick up your case faster. (Groww)

Escalation: what to do if your issue is not resolved

  1. Refer to Groww’s grievance escalation matrix (official PDF) — it lists escalation phone numbers and emails for unresolved complaints. Use those contacts after 48–72 hours if no response or if resolution is unsatisfactory. (cms-resources.groww.in)

  2. Keep all email/chat logs — these are useful when you escalate.

  3. File a formal grievance via the contact details on the help page, and mention you have tried regular support already. (Groww)

Safety tips and common scams to watch out for

  • Groww will never ask for your full password or OTP over phone/email. If anyone asks for OTP, private keys, or asks you to transfer money to a different account for “verification”, it’s a scam.

  • Use only the phone numbers and emails listed on Groww’s official website or official PDF documents. Do not rely on random web pages or social media DMs for support. (Groww)

Office address (for formal communications)

Groww’s registered office is listed as Vaishnavi Tech Park, Sarjapur Main Road, Bellandur, Bengaluru — details are available on the official site. Use this address only for formal or legal communications; routine problems should go through support channels. (Groww)

Final tips to speed up resolution

  • Be patient but persistent: large platforms handle many queries — but clear, well-documented requests are prioritized faster.

  • Use the app’s help center first; that’s often the fastest. (Groww)

  • If the problem is time-sensitive (failed UPI/NEFT/IMPS around market hours), call the support number and mention time-sensitive impact — this sometimes escalates priority. (Groww)

Quick contact summary (for easy reference)

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