Many people see a message like “invideo ai video link not working” when they try to open or share a video created in InVideo AI. This can be frustrating, especially when you need to send a working link to a client or teammate. Below I explain the most common reasons the link fails and give clear, step-by-step fixes you can try. I’ll use simple language so you can get back to sharing your videos fast.
Quick summary (what usually causes the problem)
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The shared link is expired or set to private.
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The link points to a project that wasn’t exported or published.
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Browser or device issues (cache, extensions, outdated browser).
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Account or permission problems (not logged in, different workspace).
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Temporary server or site outage.
(These reasons are common for cloud editors like InVideo and are covered in official help pages and troubleshooting guides.) (help.invideo.io)
1) Check the link itself — did you copy the right URL?
First, make sure the URL you shared is complete. Sometimes a link gets cut when copied from an email, chat app, or document. If the URL is missing parts it won’t open.
If the link looks long and ends with a project or token string, try pasting it into a different browser or a text editor to confirm nothing was removed.
If you had generated a “share” link inside InVideo, confirm you used the share/export option (not just the preview). Links to unpublished drafts often won’t work for other people. (Invideo)
2) Is the video published/exported or still a private project?
In many cloud editors you must export or publish a video to create a truly public share link. If you only saved a draft or preview inside your account, other people may see an error or be blocked.
Open your InVideo project and look for an Export/Publish button. If present, export or publish the video and then use the new share link. This often fixes the problem immediately. (Invideo)
3) Permissions & account issues — who can view the link?
If the link is for team collaboration, check these things:
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Are you sending a private collaboration link that requires a login?
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Is the recipient signed into the same workspace or given access?
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Did you create the link from a workspace that has restricted sharing settings?
If the recipient gets a prompt asking to log in, they must have the right account or you should change the sharing to “anyone with link” (if that option is available and you’re okay making it public). (help.invideo.io)
4) Browser problems — quick fixes you can try right now
Many link errors are caused by the browser. Try these, in order:
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Open the link in an Incognito/Private window.
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Clear the browser cache and cookies, or try a different browser (Chrome, Firefox, Edge).
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Disable adblockers or privacy extensions temporarily — some block scripts required to play the video.
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Update your browser to the latest version and disable strict privacy settings that block third-party cookies.
If the link opens in one browser but not another, the issue is almost always local (on your device or browser). (Softlist.io)
5) File or URL expiration — is the link time-limited?
Some platforms issue share links that expire after a set time for security or bandwidth reasons. If the link was created days or weeks ago, it may have expired.
Regenerate a fresh share link from your InVideo project and resend it. If the platform supports expiry settings, increase the time or use a permanent share link if appropriate. (Invideo)
6) Server outages or site status
If InVideo servers are down or there’s a temporary outage, links may fail even if everything else is correct. To check:
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Look for official status pages or outage trackers for InVideo.
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Check social media or community forums for reports from other users (lots of people will report similar problems if the site is down).
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If the site is down, wait and try again later — or check InVideo’s support for updates. (UpDown Radar)
7) If the video uses a URL-to-video feature or pulls media from another website
If you used a URL to convert a webpage or product page into a video (InVideo has URL-to-video tools), the source site might block automated fetches or have content that can’t be fetched. In that case:
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Manually upload the missing images or media into InVideo.
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Check the help article about adding product/brand links — some site structures don’t expose media properly. (Invideo)
8) Exact steps to try — checklist you can follow
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Re-copy the share link and paste it in a new browser tab.
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Try the link in Incognito mode or a different browser.
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Clear cache/cookies or disable extensions.
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Make sure the video was exported/published (not just a draft).
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Regenerate the share link (create a new one).
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Check sharing permissions (allow “anyone with link” if needed).
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Confirm the link hasn’t expired; regenerate if it has.
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Check InVideo status pages or community reports for outages.
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If the video pulls content from another site, upload missing media manually.
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Contact InVideo support with your project ID, link, and screenshots if none of the above work. (help.invideo.io)
9) What to send to support (so they can help fast)
When contacting InVideo support, include:
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Your account email and workspace name.
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The exact share link that fails.
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The project name and project ID (if available).
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A screenshot of the error message.
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Steps you already tried (browser, incognito, new link).
This helps support locate the project and speed up a fix. Many support teams will ask for these details immediately. (help.invideo.io)
Final tips — prevention and good habits
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When you create an important video, export and then create a fresh public share link right away.
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Use meaningful project names and note the project ID so you can reference them later.
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For client work, always test the share link on a different device or ask a colleague to confirm it works before sending to the client.
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Keep one browser (or a profile) for this work with minimal extensions — it reduces troubleshooting time.
Conclusion
“InVideo AI video link not working” is usually caused by one of a few simple things: unpublished projects, link expiry, permissions, browser problems, or temporary outages. Follow the checklist above and regenerate the link if needed — most users fix the problem in minutes. If nothing works, gather the project details and contact InVideo support so they can investigate.