AutoPay (auto-renewal) can be useful — but it can also surprise you when it charges your card or UPI without you noticing. If you want to stop Jio Hotstar (Disney+ Hotstar bought through Jio) from auto-paying, this guide explains every common way to stop it. I’ll use plain language and give clear steps you can follow. I’ll also explain what to do if you were charged after canceling and how to avoid scams.
Quick overview — where autopay can be stopped
There are a few places where a Hotstar subscription can be billed from:
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Directly through Hotstar / Disney+ Hotstar account (if you bought on the Hotstar website or app). (Hotstar)
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Through Jio partner billing (if you activated the plan via a Jio offer or recharge). Jio manages its own “JioAutoPay”. (Jio)
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Through Google Play Store (Android) or Apple App Store (iPhone/iPad), if you subscribed via those stores. (Google Help)
You must cancel in the right place — canceling only your bank mandate or UPI may stop future payments but not always stop the subscription status inside the app. I’ll show each route below.
1) If you subscribed directly on Hotstar (app or web)
If you paid Hotstar directly (you logged in to Hotstar and bought subscription), cancel inside Hotstar:
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Open the Hotstar app or go to the Hotstar website and log in.
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Tap My Space (or your profile). Go to Help & Settings → Account Settings (or “Subscriptions & Devices” on browser).
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Find your active subscription and choose Cancel or Cancel Renewal. The app shows a confirmation and the service usually remains active until the paid period ends. (Hotstar)
Notes:
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If you cancel, you usually keep access until the current billing period finishes.
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For refunds or special cases (like partner purchases), Hotstar has separate refund rules — check their Cancellations & Refunds page. (Hotstar)
2) If your Hotstar plan was bought via Jio (JioAutoPay / partner offer)
Many users in India get Hotstar through Jio recharge or as a partner plan. Jio can set up an auto-pay (JioAutoPay) for recurring payments. To stop it:
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Open the MyJio app (or go to Jio.com and log in).
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Tap the menu (top left) and go to JioPay → JioAutoPay (or look for “AutoPay” / “Autopay” settings).
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You will see linked bank / card / UPI mandates. Select the payment instrument and tap Cancel to remove the AutoPay mandate. Jio’s help pages explain this flow. (Jio)
Important points:
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Partner plans (like those offered free or discounted with a recharge) often simply expire after the period ends and may not require canceling — but if a renewal is active, canceling JioAutoPay stops future charges. Check whether your plan is a partner plan. (Hotstar)
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Canceling JioAutoPay removes the payment mandate. If you still see an “active subscription” in Hotstar after canceling JioAutoPay, contact JioCare or Hotstar support — sometimes the service remains until the end of the paid term. (Jio)
3) If you subscribed through Google Play (Android)
If the Play Store is the billing source, cancel there — not on Hotstar. Steps:
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Open the Google Play Store app.
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Tap your profile picture → Payments & subscriptions → Subscriptions.
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Select Disney+ Hotstar (or the relevant subscription) and tap Cancel subscription. Follow the prompts. (Google Help)
Notes:
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Uninstalling the app alone will not cancel the subscription. You must cancel from Google Play. (Google Help)
4) If you subscribed through Apple App Store (iPhone / iPad / Mac)
If you used an Apple device and were billed via your Apple ID:
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On an iPhone or iPad: open Settings → tap your name → Subscriptions.
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Find Hotstar / Disney+ Hotstar and tap Cancel Subscription. You can also cancel from the App Store app or from a Mac. Apple’s support pages explain the exact steps for your device. (Apple Support)
Tip:
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Like Google Play, Apple keeps the service active until the paid period ends unless the subscription terms say otherwise.
5) If payment was via UPI mandate, card NACH or bank standing instruction
Sometimes stopping the app side is not enough — the bank mandate itself may remain active:
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For UPI: open your UPI app (Google Pay, PhonePe, Paytm, BHIM). Go to AutoPay / Mandates and revoke the Hotstar or Jio mandate. This prevents future UPI debits.
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For cards / NACH: call your bank or use netbanking to remove the standing instruction. You can also contact your card issuer to block future recurring charges from that merchant.
Warning: revoking the bank mandate may not automatically cancel the subscription in Hotstar or Jio. You should cancel in both places (billing platform + bank) to be safe.
I was charged even after I canceled — what now?
This happens sometimes when timing is tight or cancellation did not complete before the renewal trigger. Steps to resolve:
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Check where you originally subscribed (Hotstar, Jio, Play Store, Apple). Cancel there first, then revoke bank/UPI mandate if needed. (Hotstar)
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If money was already taken, check the refund policy for your billing partner. Hotstar and partner platforms list different refund rules; partner purchases (Jio, Airtel, etc.) often say the plan simply expires and refunds are limited. Hotstar’s refund and cancellation help pages explain options for partner and direct purchases. (Hotstar)
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If you see an unexpected or suspicious charge, contact your bank immediately and block or dispute the charge if fraud is suspected.
Safety & fraud advice (very important)
Scammers sometimes offer “help” to cancel subscriptions and then steal money or OTPs. There have been news reports of people losing large sums after calling fake support numbers or clicking shady links. Do not give OTPs or bank details to anyone. If you need help:
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Only use official apps/websites (MyJio app, Disney+ Hotstar app/website, Google Play, Apple support). (Jio)
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If you must call support, use numbers from the official website. Do not trust random phone numbers found on search results or social media posts. If someone asks for OTPs or UPI PINs — refuse and hang up. (The Times of India)
Common problems & quick fixes
Sometimes cancellation looks completed but you still see “active” or you’re charged again. Try these in order:
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Confirm where you paid (Hotstar / Jio / Play / Apple). Cancel at that billing source. (Hotstar)
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Revoke the UPI mandate or card mandate in your bank/UPI app.
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Check your email for confirmation of cancellation — if there’s no email, open the app and look under subscriptions.
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If charged after cancellation, open a support ticket with the billing platform (Hotstar or Jio). Hotstar has a ticket system and chat support pages for refunds. (Hotstar)
Example — step-by-step (most common case: Jio recharge + Hotstar)
If you got Hotstar with a Jio recharge and want to stop autopay:
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Open MyJio → JioPay → JioAutoPay → cancel the saved payment instrument (card/UPI). This removes the recurring payment. (Jio)
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Open Hotstar (optional) and confirm subscription status under My Space → Subscription. If the plan shows “active until X date,” it will usually not renew after that if JioAutoPay is canceled. (Hotstar)
When to expect the cancellation to take effect
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Most cancellations stop the next renewal. You generally keep access until the end of the current paid period — you are not cut off immediately (unless you cancel a trial or special terms apply). Store policies (Google/Apple) and Hotstar’s page confirm this behavior. (Google Help)
If you still need help — where to contact
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JioCare / MyJio support channels for JioAutoPay issues (use official MyJio app “Chat with us” or JioCare pages). (Jio)
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Hotstar Help & Support (chat or ticket system) for subscription and refund issues. Use the Help pages to raise a ticket. (Hotstar)
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Google Play / Apple support if billing was through those stores (both have clear subscription and refund flows). (Google Help)
Final tips — avoid surprise renewals in future
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Note the renewal date on a calendar or set a reminder a few days before the next payment.
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Prefer prepaid purchases (one-time recharges) if you don’t want automatic renewals.
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Regularly check the subscriptions page in Google Play / Apple / Hotstar / MyJio so unexpected renewals don’t slip by.
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Never share OTPs, UPI PIN, or netbanking passwords for cancellation help.
Closing
Stopping Jio Hotstar autopay is a short process once you know where you were billed from. The safe method is: cancel inside the billing platform (Hotstar, MyJio, Google Play, or Apple) and revoke any bank or UPI mandates. If you get charged after canceling, raise a ticket with the billing partner and your bank.