BSNL Selfcare is a unified digital portal (and mobile app) provided by Bharat Sanchar Nigam Limited (BSNL) that allows its customers to manage multiple services in one place — including mobile (prepaid & postpaid), landline, and broadband / FTTH (fiber) connections.
This self‑service platform is designed to give BSNL users greater control over their accounts — from checking usage to paying bills, raising complaints, viewing transaction history, and more.
BSNL’s aim with Selfcare is to streamline all its customer-facing operations into a single, easy-to-use interface.
Key Features of BSNL Selfcare
Here are the main features and services available via the BSNL Selfcare portal/app:
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Recharge / Top-up
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Prepaid mobile customers can check available plans, browse special tariff vouchers (STVs), and recharge directly.
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After selecting a plan, users are redirected to payment, and after payment, they get confirmation via SMS. (India Today)
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Bill Payment
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Postpaid mobile users can view their bills — both outstanding and unbilled amounts. (KeralaTelecom.Info)
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Landline and broadband / FTTH bills can also be paid using the portal/app. (App Store)
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After successful payment, users can download the bill receipt. (BSNL Tariff Plans 2025)
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Usage Statistics
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The app shows interactive dashboards where users can view detailed usage of their data, calls, etc. (App Store)
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For broadband users, Selfcare provides tools to check usage, unbilled usage, and billed usage. (BSNL Selfcare)
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Account Management
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Users can add multiple BSNL numbers (mobile, landline, FTTH) — for themselves, family, or friends — and manage them from a single login. (India Today)
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Profile editing: users can update personal details (email, contact) from the portal. (UP Excise Portal)
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Change broadband password for FTTH / landline broadband service.
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Complaint Handling
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File complaints related to BSNL services (mobile, broadband, landline) directly through the portal.
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Track the status of complaints — so customers don’t have to call support repeatedly.
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Service Requests
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Request new BSNL services (for example, apply for a new broadband connection). (BSNL Selfcare)
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Check the status of service requests like plan change, activation, etc. (BSNL Tariff Plans 2025)
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Security Features
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The mobile app supports fingerprint authentication to secure access. (India Today)
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User login / registration happens via OTP (One Time Password) for verification.
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Notifications / Alerts
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Alerts when your active plan or pack is about to expire. (App Store)
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Special offers: The app / portal shows tailored offers, STVs, and recharge plans. (KeralaTelecom.Info)
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DND (Do Not Disturb) management: users can manage spam calls / messages preferences. (App Store)
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Multiple Language Support
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The app supports at least English and Hindi. (India Today)
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Complaint / Feedback
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There is a “Help & Support” section where users can raise issues or share feedback. (KeralaTelecom.Info)
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How to Register / Use BSNL Selfcare
Here’s a step-by-step guide to start using BSNL Selfcare (both the web portal and the mobile app):
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Download the App
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For Android: Download from Google Play Store.
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For iOS: Download from the App Store. (App Store)
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The app is free to download — there is no charge from BSNL.
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Install and Open
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Once installed, open the app.
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On the web-side, go to the Selfcare portal: selfcare.bsnl.co.in (or the appropriate portal for your BSNL circle). (BSNL Tariff Plans 2025)
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Sign Up / Register
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Enter your active BSNL number (mobile / landline / FTTH) during registration.
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An OTP will be sent to your registered number. Use it to verify and complete registration.
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After verification, your Selfcare account will be activated immediately. (BSNL Selfcare)
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Login
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Use the OTP-based login for quick access.
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Alternatively, on supported devices, you can use fingerprint authentication. (India Today)
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Add Services / Accounts
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After login, you can add all your BSNL services (mobile, broadband, landline) to your Selfcare account. (BSNL Tariff Plans 2025)
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This way, from one dashboard, you can manage everything.
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Use Features
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Navigate to “Recharge” for topping up prepaid plans.
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Use “Bill Pay” to pay postpaid or landline / broadband bills.
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Go to “Usage” or “Dashboard” to see usage stats.
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Visit “Help & Support” or “Complaints” to file or track service issues.
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Advantages / Benefits of BSNL Selfcare
Why is BSNL Selfcare useful, and what are its main benefits?
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Convenience: Instead of calling customer care or going to a BSNL office, you can handle most tasks yourself — recharging, paying bills, checking usage.
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All-in-One Platform: It brings together mobile, broadband, and landline services, so you don’t need separate apps or portals.
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Real-Time Info: You can get real-time usage data, check how much data is left, and receive alerts for pack expiration.
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Secure Access: The app supports fingerprint login, adding a layer of security.
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Free Service: No hidden charges for using this portal/app. (BSNL Selfcare)
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Better Control: You can manage plan changes, password updates, and even file complaints — all through the portal.
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Transparency: View billing history, payment receipts, and transaction history.
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Offers & Rewards: The app highlights special offers, STVs, and rewards to help you make better recharge decisions.
Challenges and User Feedback
While BSNL Selfcare is powerful, some users still face issues. Based on user reports and forum / Reddit feedback:
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OTP Problems: Some users struggle to receive an OTP when registering or logging in, especially if they use non-BSNL numbers.
“I recently got a fiber connection … but I don’t seem to receive the OTP … I’m using an Airtel number … it did work once, but not always.” (Reddit)
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Adding Landline / FTTH Numbers: A few customers report difficulty adding their landline or FTTH numbers to the Selfcare account.
“I’m not able to add my landline number … it says no such customer registered … I have to do fresh registration … then add the number.”
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Plan / Recharge Issues: Some say that certain plans (for example, the ₹ 107 plan) don’t show up in the app’s UI, though they are technically still available.
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Network / Connectivity: A few complain about network instability or data issues, which affects their overall user experience when using the app. (Reddit)
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Service Requests / Upgrades: Upgrading broadband plans via the portal or app doesn’t always go smoothly, per some user reports. (Reddit)
Recent Updates / News
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BSNL is merging features of its old “My BSNL” app into the Selfcare app, making Selfcare the single main app for managing BSNL services. (KeralaTelecom.Info)
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A new feature coming soon: BSNL Pay (digital payment service built on UPI) is expected to be integrated into the Selfcare app. (The Times of India)
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On the App Store, the latest update (as of August 2025) includes bug fixes, performance improvements, and UI refresh. (App Store)
How to Make the Most of BSNL Selfcare
Here are some tips to maximize your experience with BSNL Selfcare:
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Keep Your Registered Number Active
– Make sure the number you use to register is active (mobile / landline) so that OTPs arrive smoothly. -
Link All BSNL Services
– Add all your accounts (mobile, broadband, landline) under one Selfcare login to make managing easier. -
Set Alerts
– Use plan expiry alerts, usage notifications, etc., so that you don’t run out of data or let a plan expire. -
Use Fingerprint Login
– If your phone supports it, enabling fingerprint login makes access faster and secure. -
Pay Bills on the App
– Use the “Bill Pay” feature to pay postpaid or broadband bills directly, and download receipts for record. -
Track Complaints
– File and monitor complaints via the portal rather than calling or going to a BSNL office — this saves time. -
Check Offers Regularly
– Look at the “Special Offers” or “Plans” section — BSNL often updates plans, STVs, and rewards in the app.
Conclusion
BSNL Selfcare is a very useful digital tool for BSNL subscribers, combining web portal and mobile app to give a unified interface for managing all services. Whether you have a mobile connection, a landline, or fiber broadband, Selfcare empowers you to:
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Recharge or pay bills easily,
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View usage and manage plans,
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File complaints,
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Update your profile,
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And more — all in one place.
Though some users experience issues (like OTP delays or trouble adding numbers), BSNL continues to roll out improvements, including adding UPI-based payments through BSNL Pay soon.
If you are a BSNL customer, using the Selfcare portal / app can greatly simplify how you manage your telecom services.